Why is 'Service Validation and Testing' important in ITIL?

'Service Validation and Testing' is a crucial step in the ITIL framework because it ensures that a service fulfills the specifications outlined during the design phase and meets the intended outcomes before it is deployed into a live environment. This process involves verifying that the service operates as expected and fulfills the requirements of both the business and its users.

By conducting thorough validation and testing, organizations can identify and address any discrepancies or issues that could impact performance, user satisfaction, or business objectives. This proactive approach helps minimize risks, reduces the likelihood of service failures after deployment, and ultimately contributes to the delivery of high-quality IT services.

Additionally, engaging in this rigorous testing phase helps to build confidence among stakeholders that the new service will function effectively, and sets the stage for a successful delivery and performance in the operational environment.