Information Technology Infrastructure Library (ITIL) Foundation Practice Exam

Which task is NOT the responsibility of IT operations?

1. Incident resolution

2. Managing applications throughout their lifecycle

3. Managing the facilities environment

4. Monitoring events

The correct answer is: Managing applications throughout their lifecycle

The task of managing applications throughout their lifecycle typically falls under the domain of application management or development teams rather than IT operations. While IT operations are responsible for ensuring the stable running of IT services and infrastructure, application management focuses on the processes and activities associated with the development, maintenance, and management of applications. The lifecycle management of applications encompasses a broader scope that includes planning, development, testing, deployment, support, and retirement of software applications. IT operations may interact with applications but are not typically involved in the strategic and developmental decision-making processes regarding applications. In contrast, incident resolution, managing the facilities environment, and monitoring events are core responsibilities of IT operations. Incident resolution ensures that service disruptions are handled efficiently; managing the facilities environment relates to the physical aspects needed to support IT services; while monitoring events involves keeping track of system health and performance to preemptively address potential issues. These responsibilities underscore the operational role IT teams play in delivering and maintaining IT services effectively.