Information Technology Infrastructure Library (ITIL) Foundation Practice Exam

Which task helps in the control of assets for delivering services to the organization?

1. Incident management

2. Configuration management

3. Request fulfillment

4. Change management

The correct answer is: Configuration management

Configuration management is the task that plays a crucial role in the control of assets for delivering services to the organization. It involves maintaining information about configuration items (CIs) and their relationships within the IT infrastructure. This includes hardware, software, documentation, and any other components that contribute to the service delivery. By keeping accurate and up-to-date records, configuration management ensures that an organization has a clear understanding of what assets it possesses and how they are configured. This visibility enables better decision-making when it comes to planning, implementing changes, managing incidents, and fulfilling service requests. Additionally, configuration management supports other ITIL processes by providing the necessary information to manage services effectively, ensuring that services are delivered reliably and align with business needs. This process is essential for minimizing risks and maintaining service quality, ultimately contributing to an organization’s ability to deliver efficient IT services and support its business objectives.