Information Technology Infrastructure Library (ITIL) Foundation Practice Exam

Which service lifecycle publication provides guidance on testing?

1. ITIL Service Operation

2. ITIL Service Transition

3. ITIL Service Design

4. ITIL Service Strategy

The correct answer is: ITIL Service Transition

The ITIL Service Transition publication is focused on the planning and management of service transitions, including the testing phase of the service lifecycle. This publication provides comprehensive guidance on how to successfully transition new or modified services into the live environment while minimizing risks and ensuring that all components work as intended. Testing is a crucial part of ensuring that a service meets its requirements and operates effectively before it goes live. Within the context of Service Transition, the publication outlines processes and practices necessary for validating and verifying the quality of the service through testing, ensuring that all service aspects are functional and reliable. This includes different types of testing such as user acceptance testing (UAT) and system testing, which are essential in confirming that the service fulfills its intended purpose in real-world scenarios. In contrast, the other publications focus on different aspects of the service lifecycle. Service Operation deals with the ongoing management and support of services, Service Design concentrates on designing the services and their architecture, and Service Strategy revolves around developing the service offerings and defining their value propositions. None of these publications specifically address the testing process in detail like the Service Transition does.