Information Technology Infrastructure Library (ITIL) Foundation Practice Exam

Which process ensures that the integrity and security of service assets are maintained?

1. Service Level Management

2. Configuration Management

3. Change Management

4. Incident Management

The correct answer is: Configuration Management

The process that ensures the integrity and security of service assets is Configuration Management. This process is crucial in maintaining an accurate record of all the components that make up the IT infrastructure, known as the Configuration Management Database (CMDB). By documenting the details of these assets, Configuration Management helps in understanding the relationships between different components and ensuring that each asset is properly managed and secured. One of its key objectives is to maintain the integrity of service assets, which includes monitoring their status and ensuring that any changes to these assets do not compromise their integrity or security. This is vital for effective risk management, as it allows organizations to identify vulnerabilities and implement controls to protect their assets. In contrast, Service Level Management focuses on defining and managing service levels in accordance with customer expectations, while Change Management deals with controlling modifications to the IT environment to minimize disruptions and ensure that changes are efficiently implemented. Incident Management addresses the resolution of service disruptions but does not have a direct focus on the integrity and security of service assets. Overall, the primary role of Configuration Management in safeguarding the integrity and security of service assets distinctly aligns it as the right choice in this context.