Information Technology Infrastructure Library (ITIL) Foundation Practice Exam

Which process controls all activities and processes during service design?

1. Transition planning

2. Service level management

3. Risk management

4. Design coordination

The correct answer is: Design coordination

Design coordination is the process that controls all activities and processes during the service design phase in ITIL. It ensures that all elements of the service design lifecycle are managed effectively, coordinating the design activities across different processes and ensuring that they align with the agreed service strategy. By overseeing and integrating all aspects of service design, design coordination helps maintain consistency and quality throughout the service development process. This includes managing the interfaces and interaction between the various processes involved in service design, such as service catalog management, service level management, and risk management. It is pivotal in ensuring that deliverables are achieved on time, that they meet quality standards, and that they are aligned with the overall business objectives. In essence, design coordination plays a crucial role in ensuring that the service design process runs smoothly and effectively, ultimately leading to successful service transitions and operations.