Information Technology Infrastructure Library (ITIL) Foundation Practice Exam

Which of the following tasks is a process practitioner primarily responsible for?

1. Documenting and publicizing the process

2. Carrying out the process activities

3. Meeting the required key performance indicators (KPIs)

4. All of the above

The correct answer is: Meeting the required key performance indicators (KPIs)

The primary responsibility of a process practitioner is to carry out the process activities. This role is crucial as practitioners are directly involved in executing the tasks that align with the defined processes. They ensure that the activities flow smoothly, adhering to the established procedures and guidelines. While documenting and publicizing the process is an important aspect of process management, this task often falls to process owners or managers who oversee the overall governance and communication of the process rather than the practitioners who are executing it. Similarly, meeting required KPIs is important, but it typically represents a broader objective that encompasses the contributions not only of practitioners but also of other roles, including management and stakeholders. Thus, the core function of a process practitioner is centered on the operational execution of the defined tasks, making this their primary responsibility.