Information Technology Infrastructure Library (ITIL) Foundation Practice Exam

Which of the following roles would be valid members of a change advisory board (CAB) meeting?

1. Suppliers

2. Change manager

3. Service owner

4. All of the above

The correct answer is: All of the above

The change advisory board (CAB) plays a crucial role in the change management process, serving as a group of individuals who support the assessment, prioritization, and authorization of changes within an organization. The members of a CAB are selected to provide a range of perspectives, expertise, and insights regarding proposed changes, ensuring that decisions are well-informed and consider various impacts. Including suppliers as members is important because they can offer essential information about specific products or services involved in the change, ensuring that their perspectives are taken into account when discussing potential impacts and risks. The change manager, who oversees the change management process, is a pivotal member of the CAB. Their role is to coordinate the processes associated with changes and to facilitate discussions among the members, ensuring that all necessary information is available for making informed decisions. Additionally, having the service owner in the CAB is beneficial because they have a deep understanding of the service in question. Their insights regarding the service’s value, functionality, and alignment with business objectives are critical when evaluating the necessity and potential benefits or drawbacks of proposed changes. Thus, having suppliers, the change manager, and the service owner present in a CAB meeting ensures a comprehensive approach to evaluating changes, covering operational, technical, and strategic dimensions and making "all of