Information Technology Infrastructure Library (ITIL) Foundation Practice Exam

Which of the following is NOT a valid change type?

1. Emergency

2. Standard

3. Normal

4. Change proposal

The correct answer is: Change proposal

In ITIL, change management categorizes changes into several types to ensure proper handling and control. The recognized change types include emergency changes, standard changes, and normal changes. Emergency changes are those that need to be implemented immediately to mitigate risk or restore service. Standard changes are pre-authorized, low-risk changes that follow established procedures. Normal changes, on the other hand, require a formal assessment and approval process before implementation, as they can introduce more risk. While a change proposal is an important concept within the change management process, it is not classified as a change type. Instead, it serves as a preliminary step in the change management lifecycle where an idea for change is evaluated before being formally categorized as one of the accepted change types. The purpose of a change proposal is to gather necessary information and analysis, rather than to represent a change that is ready for implementation or that fits the defined categories of emergency, standard, or normal changes.