Information Technology Infrastructure Library (ITIL) Foundation Practice Exam

Which of the following is NOT an objective of service design?

1. To design services to realize the service provider's strategy

2. To design the organizational structure for the operation of a high-quality service

3. To design the measurement methods and metrics for service design

4. To design effective processes for service management

The correct answer is: To design the organizational structure for the operation of a high-quality service

In service design, the primary objectives include ensuring services are aligned with the service provider’s strategy, establishing effective measurement methods and metrics, and designing efficient processes for service management. These objectives are crucial for ensuring that services meet business needs and provide value. The specific aim of designing the organizational structure for service operation aligns more closely with service transition or service operation phases rather than service design itself. Service design focuses on creating services and the enabling systems and processes, rather than the operational organization that will manage these services once they are in place. This distinction is key in understanding the roles and objectives of different stages in the service lifecycle as defined by ITIL.