Information Technology Infrastructure Library (ITIL) Foundation Practice Exam

Which of the following are the main objectives of the service transition phase of the lifecycle?

1. 1 and 4 only

2. 2 and 3 only

3. 1, 2 and 3 only

4. All of the above

The correct answer is: 1, 2 and 3 only

The service transition phase of the ITIL lifecycle is critical for ensuring that new or changed services are successfully transitioned into the live environment, minimizing disruption and aligning with business needs. The main objectives of service transition include: 1. Ensuring that the service can operate according to the needs identified during service design by validating and testing the service. 2. Facilitating the effective transition of new or changed services while ensuring that the service continues to provide value to the organization. 3. Ensuring that knowledge is shared and documented, enabling proper support and ongoing service management after the transition is complete. Selecting the combination of objectives 1, 2, and 3 captures the essence of what service transition aims to achieve. Each of these objectives contributes to a smooth transition process, where services are tested, knowledge is transferred, and necessary preparations are made to operate the service effectively. While the other choices may reference a limited selection of objectives or include all objectives, the correct answer emphasizes the combination of specific aims that maintain service integrity and service management efficiency during this essential phase of the ITIL lifecycle. By including all three objectives in the correct choice, it underscores the comprehensive nature of service transition and its role in delivering operational readiness for the services being implemented.