Information Technology Infrastructure Library (ITIL) Foundation Practice Exam

Which of the following activities is NOT typically part of the change management process?

1. Planning and controlling the change

2. Management reporting for change

3. Change decision-making and authorization

4. Applying a fix for an emergency change

The correct answer is: Applying a fix for an emergency change

In ITIL, the change management process is designed to ensure that changes are made in a controlled and systematic manner to minimize risks and service disruptions. Among the activities that are commonly included in this process are planning and controlling the change, management reporting for change, and decision-making and authorization relating to changes. The activity of applying a fix for an emergency change falls outside the typical structured and pre-planned aspects of change management. Emergency changes are handled differently due to their urgent nature. They often require a more expedited process to address critical issues promptly, which means that the formalities that usually govern typical change management activities may not apply as stringently in this context. Thus, applying a fix for an emergency change does not align with the standardized practices associated with the regular change management process, which emphasizes risk assessment and change evaluation prior to making any changes to the infrastructure.