Information Technology Infrastructure Library (ITIL) Foundation Practice Exam

Which ITIL stage focuses on design and features of services to ensure they are appropriate for their intended use?

1. Service Transition

2. Service Design

3. Service Strategy

4. Continual Service Improvement

The correct answer is: Service Design

The stage that concentrates on the design and features of services to ensure they are suitable for their intended use is Service Design. This phase within the ITIL framework is pivotal as it involves transforming service specifications into a practical design, encompassing various aspects such as architecture, processes, policies, and documentation, ensuring that the delivered services meet customer expectations. Service Design addresses the entire lifecycle of a service, ensuring that services are not only functional but also reliable and feasible. It incorporates the design of new services as well as improvements to existing ones. As a result, it plays a critical role in aligning IT services with the needs of the business and ensures that services are designed to be usable, manageable, and maintainable over time. Additionally, this stage emphasizes the creation of service management practices and configurations that can effectively support business processes. It's essential for ensuring that the services offered deliver the expected value, are of high quality, and can adapt to changing business environments.