Which ITIL process focuses on preventing incidents from occurring?

The focus of the ITIL process that is dedicated to preventing incidents from occurring is Problem Management. This process is specifically designed to identify the root causes of incidents and systematically analyze and eliminate those causes to reduce the likelihood of future incidents. By doing so, Problem Management helps improve the overall stability and reliability of IT services.

Unlike Incident Management, which is primarily concerned with the recovery and resolution of incidents after they occur, Problem Management takes a more proactive approach. It aims to prevent problems (the underlying causes of incidents) from resulting in service disruptions. Additionally, while Change Management deals with controlling changes to the IT environment and Service Desk Management focuses on handling user requests and incidents, it is Problem Management that directly correlates with reducing future incident occurrences by addressing the root issues.

This approach is critical in IT service management, as it not only seeks to minimize disruptions but also enhances the efficiency and effectiveness of IT services over time.