Information Technology Infrastructure Library (ITIL) Foundation Practice Exam

Which function provides technical expertise and specialized resources for the overall IT infrastructure throughout the service lifecycle?

1. Technical management

2. IT operations

3. Incident management

4. Applications management

The correct answer is: Technical management

The choice of technical management as the correct answer reflects the function's pivotal role in supporting the IT infrastructure throughout the service lifecycle. Technical management is responsible for ensuring that the technical aspects of IT services are maintained and enhanced through specialist knowledge and skill sets. This function encompasses a range of activities vital for the proper operation of IT services, including providing the necessary technical expertise for implementing new technologies, managing the underlying infrastructure, and ensuring services meet the specified quality and availability standards. Additionally, technical management plays a critical role in research and development, validating new tools and technologies, and coordinating with other service management functions to ensure that services are delivered efficiently and effectively. While IT operations focuses on the day-to-day management and operation of IT services, it does not specifically provide the technical expertise necessary for service design and improvement across the entire lifecycle. Incident management is centered on restoring services as quickly as possible after interruptions, without delving into the underlying technical aspects of the infrastructure. Applications management handles the lifecycle of applications, but does not cover the broader technical infrastructure needed for IT services as a whole. Thus, technical management stands out as the function dedicated to delivering specialized resources that ensure the overall IT infrastructure endures and evolves effectively.