Information Technology Infrastructure Library (ITIL) Foundation Practice Exam

Which elements should be included in a business case?

1. Business impact and risks

2. Costs and benefits

3. Solution specification

4. All of the above

The correct answer is: Solution specification

A comprehensive business case is a crucial document used to justify investment in a project or initiative within an organization. It serves as a foundation for decision-making, outlining the rationale for taking on a project and what it aims to achieve. When constructing a business case, it is essential to include several key elements that collectively provide a clear picture of the project's viability and implications. Including the business impact and risks is vital as it helps stakeholders understand the potential effects on the organization and the negative outcomes that could arise from the project. This allows decision-makers to weigh the benefits against the challenges. Also, outlining costs and benefits helps to provide a financial perspective, detailing how much resources will be required and what returns can be expected. This economic justification is critical for securing funding and support for the project. Solution specification, on the other hand, provides information on how the project will meet the identified needs, including technical aspects and operational impacts. This sets expectations for what the project will deliver. Given that a business case should present a holistic view by addressing multiple facets, including business impact and risks, costs and benefits, as well as a clear solution specification, it is essential that you understand that all of these elements combined provide a thorough justification for a project. Thus, a complete business