Which aspect of ITIL focuses on creating value through services?

The aspect of ITIL that focuses on creating value through services is Service Management. This area encompasses a set of practices and processes designed to ensure that IT services are delivered in a manner that meets business needs and enhances value for the organization. It emphasizes the alignment of IT services with the needs of the business as well as the importance of understanding and ensuring that services contribute positively to customer satisfaction and the overall value proposition.

Service Management encapsulates various processes, such as service strategy, service design, service transition, service operation, and continual service improvement, all of which work together to ensure that services are not only managed effectively but also evolve to meet changing business demands. The ultimate goal is to provide value to customers and stakeholders through efficient and effective service delivery.

Business Operations, while related, do not specifically focus on the broader framework and strategic perspective of service value creation that Service Management embodies. Risk Management pertains to identifying, assessing, and controlling risks, which supports effective service management but does not directly aim to create value. Quality Assurance is concerned with maintaining the standards of services but is more focused on delivering quality rather than the creation of value through services.