Information Technology Infrastructure Library (ITIL) Foundation Practice Exam

Where should a service in its requirements stage be placed in the service portfolio?

1. In the service catalogue

2. As a retired service

3. In the pipeline

4. It should not go in the service portfolio at this stage

The correct answer is: In the pipeline

A service in its requirements stage should be placed in the pipeline of the service portfolio. The pipeline represents services that are currently under development or in the planning phase, which is exactly where a service in its requirements stage would be categorized. This stage involves identifying requirements, design considerations, and planning for the implementation of a new service, which is essential for ensuring that the service meets the needs of the business and its customers. By placing the service in the pipeline, the organization can monitor its progress and manage its development effectively. This also ensures that stakeholders are aware of upcoming services and can provide input during the development process. Other elements of the service portfolio serve different purposes. For instance, services in the service catalogue are those that are actively available for use by customers. Retired services represent those that have been phased out and are no longer offered. Since the service in its requirements stage is not yet active or retired, its appropriate position is in the pipeline. This setup ensures clarity of the service's status and allows for adequate planning and resource allocation as it moves toward implementation.