What is the role of the Change Advisory Board (CAB)?

The Change Advisory Board (CAB) plays a critical role in the change management process within the ITIL framework. Specifically, its primary responsibility is to assess, evaluate, and prioritize change requests. This ensures that changes are carefully reviewed and analyzed before they are implemented, taking into account their potential impact on the organization and its IT services. The CAB typically comprises various stakeholders from different areas of the organization, including IT, business representatives, and other relevant parties, which allows for a comprehensive evaluation of proposed changes.

By prioritizing change requests, the CAB helps organizations allocate resources efficiently and manage risks associated with changes. This role is vital for maintaining stability in the IT service environment while allowing for necessary modifications and enhancements.

The other roles outlined in the remaining choices do not accurately represent the CAB’s functions. For instance, implementing changes directly is typically the responsibility of change implementers or the operations team, while monitoring service performance post-change falls under the purview of service operations and performance management teams. Conducting user training is another area that is not managed by the CAB, but rather by the service delivery teams or training departments. This distinction underscores the focused function of the CAB in the change management process.