What is the primary purpose of ITIL?

The primary purpose of ITIL is to provide a framework for IT service management best practices. ITIL, which stands for Information Technology Infrastructure Library, focuses on aligning IT services with the needs of the business and delivering value to customers through effective service management.

This framework encompasses a set of practices and processes that guide organizations in delivering high-quality IT services, improving service delivery efficiency, and enhancing customer satisfaction. By adopting ITIL, organizations can standardize their IT operations, ensure continuous improvement, and ultimately drive better business outcomes.

The mention of providing a blueprint for software development, managing employee performance, or overseeing project management methodologies does not align with ITIL's core mission. Instead, ITIL specifically addresses the comprehensive management of IT services and is centered around concepts such as service lifecycle, service design, service transition, service operation, and continual service improvement. This focus on service management is what distinguishes ITIL as an essential framework in the realm of IT governance and operational excellence.