What is the primary objective of Service Operation?

The primary objective of Service Operation within the ITIL framework is to manage the ongoing operation of services efficiently. This phase focuses on ensuring that IT services are delivered effectively and meet agreed service levels. It covers the day-to-day tasks and activities required to manage and support services, ensuring stability and reliability in service delivery.

Service Operation encompasses various activities such as incident management, problem management, event management, request fulfillment, and access management, all aimed at providing value to the users and the organization. By managing operations effectively, organizations are able to maintain service quality, minimize disruptions, and enhance user satisfaction.

The other options, while related to IT service management, do not directly align with the primary objective of Service Operation. Improving IT service quality by analyzing data is more associated with Continual Service Improvement. Preparing for the next service release pertains to Transition processes, and developing new IT services falls under Service Strategy and Service Design, thus highlighting the role and focus of each ITIL phase distinctly.