What is the main goal of Change Management in ITIL?

The main goal of Change Management in ITIL is to ensure efficient handling of changes. This encompasses a structured approach to managing all changes in a controlled manner, aimed at minimizing the disruption that changes can cause to IT services. An efficient change management process involves assessing the impact of changes, controlling the flow of changes, and ensuring that they are implemented smoothly and successfully while minimizing risks.

Change Management also focuses on maintaining the integrity of IT services as they evolve, making sure that changes do not negatively impact service quality, availability, or performance. By having a systematic approach, organizations can effectively plan, record, and track changes, ensuring that they are executed without causing unnecessary interruptions to ongoing operations.

While enhancing user satisfaction, minimizing costs, and increasing the number of changes may be beneficial, they are not the primary goal of Change Management. Instead, these can be seen as secondary outcomes that result from effectively managing changes rather than the central aim of the process. The emphasis is on efficiency and control in handling change to support the overall stability of IT service delivery.