Information Technology Infrastructure Library (ITIL) Foundation Practice Exam

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What is the main focus of the Service Strategy stage in ITIL?

  1. Service planning and design

  2. Service performance management

  3. Service utility and warranty

  4. Aligning services with business objectives

The correct answer is: Aligning services with business objectives

The Service Strategy stage in ITIL primarily emphasizes aligning services with business objectives. This stage is crucial as it establishes the foundation for effective service management by ensuring that IT services are designed and delivered in a manner that supports an organization's goals and strategies. In this stage, organizations assess their business requirements, identify the value of their services, and determine how to best leverage IT within the context of their broader strategic goals. This involves understanding the market space, defining service offerings, and ensuring that the services provided can meet the current and future needs of the business. By focusing on aligning services with business objectives, organizations can ensure that they not only deliver effective IT services but also create value for the business. This alignment is essential for achieving long-term success and for adapting to changing business needs over time.

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