What is the aim of Problem Management?

The aim of Problem Management is primarily centered on minimizing the impact of incidents and problems that arise from errors within the IT infrastructure. This involves identifying the root causes of incidents, preventing recurring issues, and ensuring that the IT services remain stable and reliable. By addressing the underlying problems that lead to incidents, organizations can reduce the frequency and severity of disruptions, thereby enhancing service quality and maintaining business continuity.

Problem Management encompasses several practices, such as proactive problem identification, root cause analysis, and the implementation of solutions to prevent future incidents. This proactive approach not only helps in resolving issues more efficiently but also fosters a more stable IT environment, promoting overall organizational effectiveness.

The other options focus on different aspects of IT Service Management. Documenting service requests is part of Request Fulfillment and does not directly relate to identifying or mitigating problems. Ensuring user satisfaction is a broader goal associated with various IT processes but does not specifically align with the aim of Problem Management. Performing troubleshooting of all issues is more aligned with Incident Management, which focuses on restoring normal service operation as quickly as possible rather than addressing root causes and preventing future incidents.