What is a Known Error in ITIL?

A Known Error in ITIL is defined as a problem that has been analyzed, the root cause has been identified, and a workaround is available. This concept is crucial in ITIL as it helps organizations manage issues efficiently and minimize the impact on services.

Identifying a Known Error allows IT teams to document the problem, share knowledge about it, and implement workarounds while a permanent solution is being sought. This proactive approach facilitates quicker incident resolution, as support teams can inform users about the workaround and reduce service downtime.

In ITIL practices, maintaining a Known Error database is important for knowledge management, enabling organizations to capture and utilize information about known issues and their workarounds effectively. This fosters improved service management by preventing recurring incidents and expediting resolution when they occur.

While other options discuss related concepts, they do not encapsulate the complete definition of a Known Error as per ITIL standards.