What does the service design package (SDP) primarily include?

The service design package (SDP) primarily includes a comprehensive collection of documents and components that are essential to the successful design and implementation of a service. The SDP encompasses policies, process maps, and service models, providing a structured framework for understanding how the service will operate, the key processes involved, and the strategic approach to delivering value to customers.

Policies in the SDP outline the guiding principles and rules that will govern how the service is operated, ensuring alignment with organizational goals and compliance with regulations. Process maps visualize the workflows and interactions between different functions, helping stakeholders understand the sequence of activities and responsibilities necessary for service delivery. Service models describe the interactions between elements of the service, illustrating how the components work together to fulfill user needs and business objectives.

Together, these elements in the SDP ensure that all aspects of the service design are considered, paving the way for smoother implementation and operation, ultimately improving service quality and customer satisfaction.