What aspect of IT service management does ITIL primarily focus on?

The primary focus of ITIL is on IT service delivery. This encompasses the entire lifecycle of IT services, from their initial design and implementation to ongoing management and improvement. ITIL provides a systematic approach to managing IT services to ensure they align with the needs and objectives of the business.

It emphasizes the importance of delivering value to customers through effective service management processes. This includes practices such as incident management, change management, service level management, and continual service improvement, all of which are critical for ensuring that IT services meet the evolving needs of the organization and its stakeholders.

While hardware procurement, software development, and employee training play important roles in an IT organization, they are not the central focus of ITIL. ITIL seeks to ensure that the overall delivery and support of IT services are optimized, which ultimately contributes to the effective functioning of an organization.