What are the goals of Service Operation?

The primary goal of Service Operation is to ensure that services are delivered effectively and efficiently to customers, maximizing value. This stage in the ITIL framework focuses on the actual delivery and management of IT services on a day-to-day basis, ensuring that IT operations are aligned with the needs and expectations of users. By concentrating on effectively managing service performance and availability, Service Operation seeks to provide reliable service and maintain customer satisfaction, effectively acting as a bridge between service strategy and the overall IT service lifecycle.

The emphasis on effective and efficient service delivery signifies that Service Operation not only aims to resolve incidents swiftly but also to ensure that services meet agreed-upon Service Level Agreements (SLAs). Meeting these SLA targets is a critical measure of success for this phase, highlighting the importance of delivering consistent value to customers. This makes the chosen answer the most reflective of the overarching goals of Service Operation within the ITIL framework.