Information Technology Infrastructure Library (ITIL) Foundation Practice Exam

What activity is NOT part of the service strategy lifecycle?

1. Establishing the service design package (SDP)

2. Setting policies and objectives

3. Agreements on resource allocation

4. Establishing the service portfolio

The correct answer is: Establishing the service design package (SDP)

In the context of the ITIL service strategy lifecycle, establishing the service design package (SDP) is not an activity associated with the service strategy phase. The service strategy focuses on defining the overall business objectives and determining how services can create value for the organization. This includes activities like setting policies and objectives, deciding on resource allocation, and developing the service portfolio. The service design package (SDP), on the other hand, is specifically created during the service design phase. It serves as a comprehensive document that outlines all necessary aspects of a service, including its design and how it will be delivered and supported. Therefore, establishing the SDP falls outside the scope of service strategy activities, which primarily deal with framing the strategic direction and ensuring alignment with organizational goals.