In ITIL, what is the main goal of the Change Management process?

The main goal of the Change Management process in ITIL is indeed to ensure that changes are made with minimal disruption to IT services. This process is crucial because changes in IT environments can lead to unforeseen issues if not managed properly, which can affect the availability and performance of services.

Change Management involves assessing, planning, and implementing changes in a controlled manner. This includes evaluating the potential risks and impacts of proposed changes and ensuring that all stakeholders are informed and prepared. By doing so, organizations can minimize service disruptions, maintain service levels, and enhance overall customer satisfaction.

This goal is accomplished through a systematic approach that typically includes documenting changes, conducting impact assessments, obtaining necessary approvals, and implementing change in a structured way. Thus, ensuring that the integrity and quality of services are preserved while allowing businesses to adapt to new requirements and technologies.

In contrast, fixing reported incidents promptly relates more to Incident Management, not Change Management. Training staff on new systems is usually part of a Transition or Training process rather than Change Management. Prioritizing service requests pertains to Service Request Management, focusing on assessing and addressing user requests rather than managing changes to services.