In ITIL, what does a Problem represent?

In ITIL, a Problem specifically refers to the underlying cause of one or more incidents. This definition is pivotal in IT service management, as it emphasizes the importance of identifying and resolving root causes rather than just addressing the symptoms of issues as they arise. By understanding what a Problem truly represents, organizations can implement more effective preventive measures and improve overall service quality.

When a Problem is identified, it allows the IT team to investigate further to determine the root cause, enabling them to implement solutions that can prevent future incidents linked to that Problem. This proactive approach is essential in minimizing disruptions and enhancing the stability and reliability of IT services.

The other options do not correctly capture the essence of a Problem within the ITIL framework. Minor glitches, project delays, or user-related issues may lead to incidents but do not define the concept of a Problem as understood in ITIL, which is strictly focused on the root causes of those service incidents.