How can risks be managed in ITIL?

Managing risks in ITIL involves a systematic approach to identifying, assessing, and addressing potential risks that could negatively impact the services or projects. The concept of Risk Management is integral to the ITIL framework as it aims to protect and enhance the value of services by implementing strategies to minimize adverse impacts.

The correct approach incorporates comprehensive aspects of risk management, which includes recognizing various types of risks, evaluating their likelihood and potential consequences, and developing mitigation strategies to reduce their effects. This holistic view allows organizations to proactively address vulnerabilities rather than merely reacting to issues after they occur.

In contrast, options focused on user grievances do not provide a framework for proactively managing risks. Minimizing communication among stakeholders is counterproductive since effective communication is essential for understanding and managing risks collaboratively. Solely focusing on avoidance strategies can lead to missed opportunities or over-cautiousness, potentially stifling innovation and growth. Thus, the correct response underlines the need for a balanced, informed, and strategic approach to risk management within the ITIL framework.