Information Technology Infrastructure Library (ITIL) Foundation Practice Exam

From which phase of the service lifecycle is the release package an output?

1. Service strategy

2. Service design

3. Service transition

4. Service operation

The correct answer is: Service transition

The release package is indeed an output of the service transition phase of the service lifecycle. During the service transition, the focus is on planning and managing the rollout of new or changed services into the live environment. This phase ensures that all necessary components are in place, validated, and ready for deployment. The release package itself contains all the elements required to successfully deploy a service or change. It includes the service assets, documentation, and instructions needed for implementation, along with any associated testing results. This ensures that the transition from development to operational use is smooth and well-coordinated. In contrast, the service strategy phase primarily focuses on defining the overall strategy and objectives for IT services, rather than on how they are delivered or transitioned. The service design phase involves designing the services and their accompanying processes, but does not culminate in the physical delivery of a release package. Service operation, on the other hand, deals with the day-to-day functioning of services and managing incidents, requests, and problems. It does not pertain to the development and deployment phases represented in the transition. Thus, the correct context for the release package is firmly situated within service transition.