Information Technology Infrastructure Library (ITIL) Foundation Practice Exam

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Study for the ITIL Foundation Exam. Prepare with flashcards and multiple choice questions, each with hints and explanations. Get ready to succeed!

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During which stage are the results of the improvement initiatives monitored?

Do stage
Check stage
Plan stage
Act stage

The correct answer is: Check stage

The results of the improvement initiatives are monitored during the Check stage of the Plan-Do-Check-Act (PDCA) cycle. This stage is critical because it involves assessing the effectiveness of the implemented changes and determining whether they are producing the desired outcomes. In this stage, organizations gather data and analyze the results of the initiatives undertaken in the Do stage. This analysis helps to ensure that the changes are indeed beneficial and aligned with the strategic objectives. If the results show that performance improvement has occurred, the organization can reinforce those changes. Conversely, if the outcomes are not as expected, adjustments can be made to the approach or the initiatives in question. This systematic approach to monitoring and evaluating results is essential in continuous improvement processes, allowing organizations to make data-driven decisions for future actions in the Act stage.