Information Technology Infrastructure Library (ITIL) Foundation Practice Exam

A business case serves as a crucial document that provides a comprehensive justification for significant expenditures. Its primary purpose is to outline the rationale behind an investment, detailing critical information such as costs, benefits, various options available, risks involved, and possible problems that may arise. This structured approach allows stakeholders to make informed decisions, ensuring that all aspects of the investment are considered. The emphasis on costs and benefits in a business case helps in assessing whether the investment will lead to a positive return and contribute to the organization's goals. It serves not only as a justification for spending but also as a roadmap for implementation and evaluation. While the other options touch upon components of a business case, they don’t capture its full essence. For instance, one option focuses solely on costs associated with new services, which is just one aspect of a broader business case that also considers benefits and risks. Another option discusses the quantification of costs without providing insight into the justification process. Lastly, the option related to visibility and accountability addresses organizational aspects but misses the financial justification and strategic context, which are central to a robust business case.